By all means, try the CCleaner method first, because it's fast and pretty much foolproof. Regardless of what created the phantom entry, it is easy to remove either via a few quick edits to the Windows Registry or by using the popular CCleaner application to perform the task for you. Related: What Does CCleaner Do, and Should You Use It? Maybe you manually removed the program (which removes the uninstaller application Windows attempts to call later when you use the Add/Remove function), maybe some files are corrupt, or maybe the uninstaller was just poorly implemented by the software's creator. In a perfect world, only applications that are currently installed would be displayed there, but sometimes a phantom listing persists even after a program is gone. The "Add or Remove Programs" list shows all the installed software on your Windows computer.
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